Data Collection Resources Announces Record Sales for 2006

Colchester, Connecticut - October, 2006 – Data Collection Resources^®, the leading provider of the most affordable quality monitoring, call center recording and eLearning management solutions for call centers in North America, today announced that CEMS^® solution sales surged in 2006 with customer sales doubling in the first half of 2006 alone. DCR expects strong sales through the end of this year to culminate in a banner sales year for the company. CEMS is now recording a cumulative total of over 50,000 contact center personnel and agents.  The average size of a contact center implementation for CEMS is 100 agents with solutions that scale from 10 to thousands of agent easily and affordably. 

DCR offers mid market quality monitoring and recording solutions to the call center industry. CEMS is an affordable, flexible and reliable alternative to enhance and improve the customer’s experience without the high cost of owning a legacy quality monitoring and call center recording system.  CEMS is DCR’s core offering for contact centers requiring a complete quality monitoring and call center recording solution that is collectively more affordable and budget friendly. CEMS can be cost effectively configured and implemented for total recording, random recording, record on demand, customized agent evaluation, real time monitors for agent screens, synchronized audio video, eLearning, coaching management and extensive data analysis and reporting.

 “This is a phenomenal period in DCR’s history. Current sales and future projections further solidify the company’s position as quality monitoring mid market leader emphasizing our commitment to existing customers and prospective clients.”  said Larry Hennessey, director of call center technology for DCR. “We also send a significant message to call centers and industry vendors - quality monitoring is available and affordable regardless of agent head count,” Hennessey went on to say. 

About Data Collection Resources

Data Collection Resources founded in 1997 is the unrivaled leader in the development and delivery of affordable call center quality monitoring, workforce performance optimization and recording solutions to the call center industry. The CEMS product suite includes random and total record, agent performance evaluation and optimization, agent screen recording, e-Learning and coaching event management. Data Collection Resources provides solutions to a global customer base from a wide variety of industries serving both single and multi-site contact centers. The company that pioneered affordable quality monitoring solutions is a privately held corporation headquartered in Colchester, Connecticut.  For more information about CEMS solutions and DCR customers visit www.monitoringmadeeasy.com/customers.php4