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Data Collection Resources Announces CEMS-SC for Small Call Centers

Colchester, Connecticut -- May -- 2003 – Data Collection Resources developer of quality monitoring and recording solutions for call centers today announced the release of CEMS-SC, an affordable solution for centers with under 25 agents.

CEMS-SC for small call centers is a random record system designed to schedule and record agent-customer events.  The system runs on a Windows based platform storing recordings in familiar Windows .wav file format on local PCs or shared folders on the company LAN. Playback of recordings from any desktop PC uses ordinary audio playback programs such as QuickTime. The system ships complete for $2,995.00 and easily installs on existing company servers. As companies grow, CEMS-SC is fully upgradeable to higher level systems within the CEMS product suite ensuring a migration path for expansion.

 “Small call centers are one of the fastest growing segments of the call center industry and are in fact faced with the same day-to- day business needs as larger centers” said Larry Hennessey, director of call center technology for Data Collection Resources.”  Hennessey went on to say  “Most small centers, however, don’t have access to the same level of tools and technologies due to budgetary constraints. CEMS-SC addresses the need for quality monitoring and recording that most small centers can afford.”

About Data Collection Resources

Data Collection Resources develops affordable call center monitoring and recording solutions that ensure a positive agent/customer interaction experience. The CEMS product suite includes Random and Total Record, Agent Evaluation, Screen Capture, Record on Demand and e-Learning Management. Data Collection Resources provides solutions to a global customer base from a wide variety of industries serving both single and multi-site contact centers. The company’s products leverage the inherent capabilities of Microsoft Windows using standard ‘off the shelf’ components setting DCR apart from other systems. Matching feature-for-feature Data Collection Resources offers a definitive advantage without the high price (up to 75% less expensive) or complexity of traditional systems. Data Collection Resources is a privately held corporation headquartered in Colchester, Connecticut.