Data Collection Resources Releases CEMS Version 6.0

Colchester, Connecticut - January - 2007 – Data Collection Resources^®, the leading provider of the most affordable quality monitoring, call center recording and eLearning management solutions for call centers in North America, today announced that CEMS^® solution sales surged in 2006 with customer sales doubling in the first half of 2006 alone. DCR expects strong sales through the end of this year to culminate in a banner sales year for the company. CEMS is now recording a cumulative total of over 50,000 contact center personnel and agents.  The average size of a contact center implementation for CEMS is 100 agents with solutions that scale from 10 to thousands of agent easily and affordably. 

Data Collection Resources®, a leading provider of the most affordable quality monitoring, call center recording and eLearning management solutions for call centers in North America, today announced the general availability of CEMS Release 6.0. CEMS 6.0 offers new features that strengthen performance and data management.  New features include the evaluator performance dashboard, coaching activities management, real-time agent desktop global view and two new data management tools, an archive wizard and an auto delete function.

 DCR offers mid market solutions that provide customers with affordable, flexible and reliable alternatives to enhance and improve the customer’s experience without the high cost of owning a legacy quality monitoring and call center recording system.  CEMS is DCR’s core offering for organizations requiring a complete quality monitoring and call center recording solution that is collectively more affordable and budget friendly. CEMS can be cost effectively configured and implemented for total recording, random recording, record on demand, customized agent evaluation, real time monitors for agent screens, synchronized audio video, eLearning management and extensive management analysis and reporting.

“CEMS 6.0 is now the most complete solution a call center can purchase at this affordable price point. One of our customers once told us that CEMS was the bright spot on their budget. With release 6.0 - DCR continues to challenge the industry to produce a more affordable solution at a comparable system cost than CEMS“ said Larry Hennessey, director of call center technology for DCR,  “When comparing feature, functionality and price CEMS is still the leader and will remain the bright spot on the call center budget.”

 DCR offers mid market quality monitoring and recording solutions to the call center industry. CEMS is an affordable, flexible and reliable alternative to enhance and improve the customer’s experience without the high cost of owning a legacy quality monitoring and call center recording system.  CEMS is DCR’s core offering for contact centers requiring a complete quality monitoring and call center recording solution that is collectively more affordable and budget friendly. CEMS can be cost effectively configured and implemented for total recording, random recording, record on demand, customized agent evaluation, real time monitors for agent screens, synchronized audio video, eLearning, coaching management and extensive data analysis and reporting. .

About Data Collection Resources

Data Collection Resources founded in 1997 is the unrivaled leader in the development and delivery of affordable call center quality monitoring, workforce performance optimization and recording solutions to the call center industry. The CEMS product suite includes random and total record, agent performance evaluation and optimization, agent screen recording, e-Learning and coaching event management. Data Collection Resources provides solutions to a global customer base from a wide variety of industries serving both single and multi-site contact centers. The company that pioneered affordable quality monitoring solutions is a privately held corporation headquartered in Colchester, Connecticut.  For more information about CEMS solutions and customers visit  www.monitoringmadeeasy.com/customers.php4