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Data Collection Resources
has formed ongoing relationships with leading technology, services
and consulting organizations in the call center industry. This allows DCR
to promote and expand the company's leadership role in development and
delivery of affordable quality monitoring solutions. DCR seeks well
established businesses interested in a cooperative agreement with DCR to
contact us. We welcome your inquiries.
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AI Logix, Inc.
designs and manufactures the finest CT integration, call center
recording and call center monitoring products. AI Logix hardware
and software products are used by developers worldwide to
provide communication solutions.
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Avaya Inc. designs, builds and
manages communications networks for more than one million
businesses worldwide, including over 90 percent of the FORTUNE
500®. Focused on businesses large to small, Avaya is a world
leader in secure and reliable Internet Protocol telephony
systems and communications software applications and services.
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Dell Inc.
(NASDAQ: DELL) is a trusted and diversified
information-technology supplier and partner, and sells a
comprehensive portfolio of products and services directly to
customers worldwide. Dell, recognized by Fortune magazine as
America's most admired company and No. 3 globally, designs,
builds and delivers innovative, tailored systems that provide
customers with exceptional value. Company revenue for the last
four quarters was $51.1 billion.
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InterWeave
is a performance management consulting firm focused on
moving your call center to WOW! Now that you have the
technology to make monitoring and measuring performance more
efficient, evaluate the effectiveness and efficiency of your
mentoring and motivation strategies. Are you monitoring
calls month after month and not hearing calls that WOW you?
InterWeave will assist you in assessing your level of WOW and
develop a strategic process for hiring, training and mentoring
your Representatives so that you can be wowing every customer on
every call while increasing your sales and decreasing your cost
per call. Email InterWeave 5 calls today for a free
assessment of your WOW Factor and receive recommendations for
creating a more customer focused contact center.
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Nortel is a recognized leader in delivering
communications capabilities that enhance the human experience,
ignite and power global commerce, and secure and protect the
world’s most critical information. Serving both service provider
and enterprise customers, Nortel delivers innovative technology
solutions encompassing end-to-end broadband, Voice over IP,
multimedia services and applications, and wireless broadband
designed to help people solve the world’s greatest challenges.
Nortel does business in more than 150 countries.
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Portage
Communications developer of workforce management solutions
is based in North Bend, Washington and has more than 600
customers in a wide range of industries, including many Global
2000 companies such as Anderson Consulting, AT&T, BASF, Chase
Manhattan Bank, GE Capital IT Solutions, IBM Canada, Lucent
Technologies, BCS Mexico and Pitney Bowes among others. A
network business partners supports Portage Communications Inc.
customers with other products and services.
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TMC publishes
industry-leading print magazines serving the most dynamic
segments of the communications and technology marketplace.
Moreover, TMC produces conferences and trade shows creating
dynamic communities of interest that attract thousands of
attendees.
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