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P R E S S R E L E A S E S -- A R T I C L E S -- C U S T O M E R P R O F I L E S
January -- 2007 Press Release -- Data Collection Resources Releases CEMS Version 6.0
October -- 2006 Press Release -- Data Collection Resources Announces Record Sales for 2006
November -- 2005 CommWeb -- DCR's mid-market CEMS Suite Version 5.2 has new features CEMS 5.2 offers new features that the company says make managing and reporting agent performance less complex and more robust. Those features include easier management of pre-recorded events, additional agent management protocol, added real-time capabilities and the addition of new management report templates to the CEMS’ management reports library.
September -- 2004 Pulte Homes Profile -- Automated Quality Monitoring - An Evolutionary Process By Larry Hennessey We examine Pulte Homes and the successes they’ve realized through their automated quality monitoring system in this up close interview. Published in the September/October issue of Contact Professional Magazine. Click above link to read more...
June -- 2004
Contact Professional Magazine
-- Low-Cost Quality Monitoring: Can It Be Done? The answer is a resounding YES! In the quality monitoring world, offering a system design that maintains broad features and functionality is not difficult, but it first requires stepping “out of the box” and challenging the conventional wisdom that solutions must be large and complex. And, with a simple analysis of how quality monitoring is developed, packaged and deployed, the logic behind pricing a cost effective system emerges. Click above link to read more...
April -- 2004 Press Release -- DCR Announces CEMS-MC $35,000 Quality Monitoring Solution
January -- 2004 Customer Inter@ction Solutions Article -- Hosted Versus Licensed, Or A Little Of Both? by Rich Tehrani, Group Editor-In-Chief, Technology Marketing Corporation. Economists forecast that 2004 will bring much improved business spending and much of that spending will have to do with new technology that helps boost productivity. Click above link to read more...
December -- 2003 Press Release -- Portage Communications and Data Collection Resources Join Forces to Optimize the Small and Medium Size Call Center Market.
October -- 2003 Press Release -- Data Collection Resources Releases C.E.M.S. 4.0 Quality Monitoring Suite
October -- 2003 Call Center Magazine Article -- Are You Really Listening to Your Customers?
July -- 2003 Customer Inter@ction Solutions Article -- New Product News - CEMS-SC
May -- 2003 Call Center Magazine Article -- Recording Tool for Small Call Centers -- The sub-25 seat market needs a tool that's easy to manage, but provides a path to upgrade.
May -- 2003 Press Release -- Data Collection Resources Announces CEMS-SC for Small Call Centers
April -- 2003 Insight Communications Profile -- Rewarding the Right Behavior -- New techniques for evaluating and rewarding company reps allow companies to align agent's pay structures with customer-centric goals. An Interview with Insight Communications as published in the April edition of 1to1 Magazine
November -- 2002 Press Release -- Data Collection Resources Changes A.M.S. Product Name to 'Customer Experience Monitoring System'
October -- 2002 Call Center Magazine Article -- Call Monitoring can do more than help improve the quality of service at your call center. We explore the many uses of vendors' latest products . . . Targeting The Mid-Market
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