The CEMS Call Center Monitoring Solutions with Agent Evaluation and Screen Caputre

CEMS Call Center Monitoring and Call Recording Solutions

CEMS^© by Data Collection Resources is an affordable call monitoring and recording solution suite that includes flexible call recording options. Choose 100% call logging for recording of all calls, or select scheduled random call recording for a predetermined number of calls to record per week/per month. Random call recording provides the most cost effective and most popular method to record call center agent and customer events. Call recording combined with Screen Capture synchronized recording is available for video recording and real time agent screen monitoring.

CEMS Call Center Monitoring and Recording Solutions provides an excellent foundation for agent evaluation and performance optimization by utilizing recorded events, eLearning, coaching and calibration management. CEMS was the first solution to bridge the gap between full featured and affordable call center monitoring and recording software which truly is Call Center Monitoring Made Easy^©. DCR continues to lead the industry with the most affordable, innovative, feature rich and easy to use call monitoring software. Just ask our customers why CEMS is the best value.

CEMS Facts

§ Call Monitoring Software Options available that don’t require per seat costs

§ Flexible agent evaluation software tailored to your needs.

§ Reduces time spent monitoring agents from hours per day to minutes

§ CEMS single or multi site client server solutions scale from 1 to thousands of agents

§ Integrated agent scoring, evaluation and performance management

§ Integrated eLearning management at no added cost

§ Integrated coaching event management at no added cost

§ Integrated tools like auto archive, auto delete and scheduled reporting at no added cost

§ Systems include software, hardware, installation, training and 1st year tech support

§ Includes 'no charge' software upgrades as part of continuing maintenance

§ Full system implementation in hours – not days, weeks or months

§ Feature by feature functionality of high priced systems at 1/3 the cost

§ CEMS is often less expensive than other solution's maintenance costs alone

CEMS People Make a Difference

Every CEMS installation without exception includes one full year of technical support and ongoing software upgrades at no additional cost. DCR’s strength is derived from its staff of call center professionals with solid industry expertise and customer commitment to engineer cost effective solutions. DCR’s staff further exhibits value by offering personalized telephone and email service for excellent technical assistance for rapid response. We stay connected to our customers because we care about their success. Just ask them.

CEMS 6.0 is a complete call center monitoring solution which includes the most comprehensive set of features available as part of DCR's standard system pricing . . .